FAQ

At Qb Kenya, we pride ourselves on creating high-quality leather goods that are all meticulously handmade. Each product is crafted with care and attention to detail by skilled artisans, ensuring that every piece is unique and of the highest craftsmanship. We believe in the beauty and authenticity of handmade products, and this dedication to quality is reflected in the superior durability and timeless appeal of our leather goods. By choosing Qb Kenya, you are not only investing in a beautifully handcrafted product but also supporting traditional craftsmanship and ethical manufacturing practices.

Unfortunately, at this time, Qb Kenya does not have a physical store for customers to pick up their online purchases. However, we offer convenient and reliable shipping options for all online orders. We prioritize the satisfaction of our customers by ensuring that every leather good is carefully crafted and delivered to your doorstep. Our online store provides a seamless shopping experience, allowing you to browse our collection, place orders, and have your purchases delivered directly to you. Thank you for considering Qb Kenya for your leather goods needs.

A majority of our leather products at Qb Kenya are made from high-quality, ethically sourced leather that is suitable for sensitive skin. We prioritize using hypoallergenic, natural tanning processes and materials to ensure that our products are gentle on the skin. Additionally, our leather goods are treated with care to minimize any potential irritants, making them suitable for individuals with sensitive skin. If you have specific concerns or requirements related to skin sensitivity, please feel free to reach out to our customer service team, who can provide further information and recommendations based on your needs. At Qb Kenya, we value the comfort and well-being of our customers, and we strive to offer products that cater to a wide range of skin types and sensitivities.

Yes, if your return is past the 14-day window, we can offer you store credit instead of a refund.

unfortunately, we are not yet able to handle custom designs but we will be incorporating those services in the near future.

A: Yes, at Qb Kenya, we are committed to ethically sourcing and producing our leather goods. We work closely with local Kenyan artisans and small-scale leather producers to ensure that our materials are sourced responsibly and sustainably. Our production process also prioritizes fair labor practices, with our craftsmen and women receiving fair wages and working in safe conditions. Additionally, we are dedicated to minimizing our environmental impact, using eco-friendly tanning processes and reducing waste in our manufacturing. When you purchase from Qb Kenya, you can be confident that you are supporting ethically sourced and produced leather goods.