STORE POLICY
CUSTOMER CARE
At QB Kenya, we are committed to providing exceptional customer service and ensuring your shopping experience with us is enjoyable and hassle-free. Our customer care policy outlines our commitment to meeting your needs and addressing any concerns you may have. We stand behind the quality of our products and strive for your complete satisfaction with every purchase. Our knowledgeable and friendly customer service team is available to assist you with any questions, concerns, or product inquiries you may have. In addition, we understand that sometimes items may need to be returned or exchanged. We offer a hassle-free return and exchange policy with 14 days of purchase.
PRIVACY & SAFETY
At QB Kenya, we take your privacy and safety seriously, employing robust measures to ensure a secure online shopping experience. Our website is equipped with industry-standard encryption and security protocols, safeguarding your personal and payment information against unauthorized access or interception. We utilize secure payment gateways to process transactions, providing an additional layer of protection for your financial data. Furthermore, we adhere to strict privacy policies designed to protect your personal information. We do not share, sell, or disclose your data to third parties without your consent, and we only collect information necessary for completing your transactions and providing you with the best possible service. Any information you provide to us is handled with the utmost confidentiality and stored securely on our servers. Additionally, we regularly update our systems and procedures to stay ahead of emerging threats and vulnerabilities, ensuring that your data remains safe and secure. Our commitment to privacy and safety extends beyond your online interactions with us; we also take proactive measures to protect your information in-store, such as using secure payment terminals and limiting access to sensitive data. At QB Kenya, you can shop with confidence, knowing that your privacy and safety are our top priorities. If you have any questions or concerns regarding our privacy and security practices, please don't hesitate to reach out to our customer service team for assistance. Your trust is essential to us, and we are dedicated to maintaining the highest standards of privacy and security for your peace of mind.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments